HELP & FAQS
We have received some questions about shopping at shiroinekoonline.com and we think it would be useful to collect these questions and make a list of FAQs in order to solve some basic questions that our customers may have in mind, which also helps simplify the online shopping process at our website.
***HOW TO SHOP***
How can I buy from shiroinekoonline.com?
Shopping online at shiroinekoonline.com is a simple process. We've already created a page to guide you step-by-step. You can read our instruction guide here.
Do I need to register for doing shopping through shiroinekoonline.com?
No, you can begin your shopping immediately. We won't force you to open an account or sign up on our website because we know how boring it is. And we highly respect your privacy. Moreover, don't you think that it's risky to have an account full of your information with a website. That's why we use Paypal as the payment gateway. You only register with Paypal once. That's it.
Do you have a minimum order amount?
No. You can order even just a single t-shirt.
What happens if an item is out of stock?
All of the products that you see in www.shiroinekoonline.com are in stock. However, if by chance it happens that an item is out of stock, we will notify the customer and will offer the customer the opportunity to substitute the item for another item in stock, refund, or place the order temporarily on hold until the item is in stock again.
How can I view more details of the t-shirt?
On our catalogue page, please click on a "Click For Quick View" button under
t-shirt picture . Then you can then view photos of both the front and back of the selected t-shirt in bigger size.
What sizes are in the shop?
We have our t-shirts in size M and L. But you can order your t-shirt in size XL or XXL if your order is over 100 pieces per design.
Here are the size charts for Men's shirts:
Width 50 cm / 20 inch
Length 67 cm/ 26.5 inch
Width 54 cm / 21 inch
Length 76 cm/ 30 inch
For Women t-shirt, we have only one size which is:
Width 44.5 cm / 17 inch
Length 63 cm/ 24 inch
I couldn’t find what I am looking for.
If you already have a design of Shiroi Neko or Minute Mirth that you wish to buy but you can't find it on our website, then, please contact us via e-mail at email@example.com and give us a complete description or a photo and size of items you are looking for. We do have many other items available which are waiting to be listed on our website.
How can I pay for my order?
We prefer online payment and Paypal is the recommended choice since it is one of world’s most secure online payment methods. You can use your credit cards to pay through Paypal or, if you already have a Paypal account, you can pay directly from your balance in Paypal. Western Union is another choice for you but you have to contact us at firstname.lastname@example.org first.
How can I sign up a Paypal account?
We already provide you with the step-by-step guide to sign up a Paypal account (you can read more about it here). Signing up a Paypal account is free and quick. Moreover, with this Paypal account, you will be able to make online shopping through several website too.
What kind of currency do you accept?
We prefer USD but we also accept GBP and Euro.
Do you ship internationally?
Yes. We ship worldwide over 150 countries. However, if you still not sure if we ship to your country please contact our support team at email@example.com.
How much shipping will be charged for my order and how can I track my parcel online?
The shipping cost is only 5 USD for each t-shirt and can be vary depends on the type of product.
As a registered airmail, this shipping method is insured and has an online tracking number; however, it will be trackable only when it reached your country and you can track your order via www.track-trace.com.
Are there any hidden costs such as taxes or etc?
No, there are no hidden charges. We won’t charge you with sales tax or something like that.
How long will it take for my order to be processed and delivered?
We ship your order within 1 week of completed transaction and we will try our best to deliver your order within 24 hours.
How do I know that my order has been shipped?
After your order has been shipped, we will send you an email to inform you immediately.
How do you deliver the products?
Normally, we will deliver your order by registered airmail. But, if you want to get your order faster, we can provide you with EMS service, but you have to cover for the additional cost. Moreover, we will ship your order to your address in Paypal only. Hence, if you wish to have your order sent to alternate address, please inform us at firstname.lastname@example.org in advance.
How long will it take for my order to arrive?
Delivery is between 1-4 weeks depending on your location and the custom process of your country. Occasionally the customs agency in your country may delay the process for a random security or inspection measure. Hence, if you want to get your order faster like within 3-5 days, we can ship your order with EMS mail service, however, you are responsible for additional costs.
I didn't get my order.
After 4 weeks, if you still didn’t receive your order, then it’s possible that:
A: You ain’t home when the postman arrived. Because, as a registered mail, you have to sign on a document before you can get the mail. In that case, the postman will leave you a notice note telling the recipient to get the mail at the post office later. If you didn't see that note, please let us know. We can check the status of your parcel online.
B: Your order lost in transit.
In that case, we will deliver your order again after we check the status of your order.
Who is responsible for customs, taxes and duties?
Normally, we will ship your order as "Gift" to avoid additional taxes and duties in your country. However, your order may be subject to import duties and/or taxes imposed by your country's tax authorities. Therefore, payment of all duties and taxes is the sole responsibility of the customer.
Is it safe to buy from you?
Absolutely, because your purchase will be managed by Paypal, the world's most trusted online payment gateway. Moreover, your credit card or your bank account details are never revealed to our website or anyone.
Do you store my credit card information?
We don’t store your credit card or your debit card information. Because your transaction will be managed by Paypal, world’s most popular online payment gateway only.
***EXCHANGE & RETURN***
The t-shirt doesn't fit me?
We at shiroinekoonline.com maintains our 100% satisfaction guarantee. If you are not satisfied with any item purchased, you can return the item within 3 days of receiving the item for a replacement. But please Check Our Sizing Guide VERY CAREFULLY before placing your order.
1. When you first try on items of clothing for size, please don’t wear perfume or aftershave or a deodorant which may leave a scent or marks on the item. We may not accept the return of any item where there are marks or smells. The item should be returned in the original packaging together with any original documentation.
2. Please note that the buyer will have to pay for the shipping fee for both returning and sending back. Unless the mistake was made by us. And the item must be returned in the original condition (I.E. not washed).
What should I do if the items were damaged upon receipt?
We at shiroinekoonline.com is committed to providing products of the highest quality. However, if you feel you have a defective garment, please inform us immediately upon receipt of shipment.
Why should I buy from you?
Because we sell only authentic Shiroi Neko and Minute Mirth. We also offer you with "Lowest Price" in "Highest Quality" and "Nicest Service" You can compare our prices, quality and customer service to other stores.
Is your Shiroi Neko merchandise authentic?
Yes. All our merchandise is 100% authentic. Our products are received directly from the manufacturer of Shiroi Neko and Minute Mirth.
Do you have a catalogue?
We only have online catalogue on our website. However, if you want to have a paper catalogue, you can print out the catalogue from our website.
Can I cancel my order?
Yes. You can cancel your order within 6 hours after you have confirmed your order. To cancel an order, please contact us via email at email@example.com. Please note that you can only cancel order that have not yet entered the shipping process.
Can I change my order?
Yes. You can change your order within 6 hours after you have confirmed your order. To change an order, please contact us via email at firstname.lastname@example.org. Please note that you can only change your order if it has not yet entered the shipping process.
Can I sell your t-shirts?
Yes. If you are interested to sell the products, please contact us at email@example.com for further information.
How do I wash?
There are only 2 imporatant rules for washing your t-shirts or cargo shorts.
1. Hand-washing is the best way to wash your t-shirts or cargo shorts.
2. If hand washing is not pratical for your lifestyle, then, please use a washing bag to protect your t-shirts or cargo shorts from being destroyed by the washing machine.
But, there are some more details of the best way to wash your t-shirts and cargo shorts that you should read too.
1. Always turn the inside out before washing.
2. Do not use hot water or any bleach.
3. Use a color-protecting detergent.
4. Do not tumble dry.
5. Do not iron.
If you follow the washing instructions above, then your t-shirts or cargo shorts can last up to a decade.